Privacy Policy

This privacy notice applies to the [email protected] website only (the “website” or “site”). By clicking “I accept’ button at the time of registration or by using this website, you agree to the terms of this privacy notice. If you submit information to this site you consent to the collection, storage, processing, use, disclosure and transfer of that information in accordance with this privacy policy. You acknowledge that you are providing your personal information voluntarily. You hereby consent and agree that the collection, storage, processing, disclosure and transfer of any personal information shall not cause any wrongful loss to you if it is done in accordance with the provisions of this privacy policy. 

You have the option not to provide the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is made in writing (see section 12 of this privacy policy). If you do not provide your personal information or if you withdraw the consent to provide your personal information at any time, the site owners, managers and/or operators shall have the option not to fulfill the purposes for which your personal information was sought and the site owners, managers and/or operators may restrict you from using the website. 

1. Who is responsible for managing my information?

This website is managed and operated by Smith & Nephew Healthcare Pvt Limited of 501B-509B Dynasty Business Park, Andheri Kurla Road, Andheri (East), Mumbai – 400059, India ("we" or "us").
Except as provided within this Privacy Policy, we are responsible for the collection and proper management of any personal information we collect from you or that you provide to us about yourself or others ("you") via the site. Personal information is information from which you can be identified. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

2. What information do we collect?

We may collect the following personal information about you:
  • Information that you provide by filling in forms on our site [email protected]. This includes information provided at the time of registering to use our site (eg. name, email address and physical address) and while using our site (e.g., preferences, time, frequency, duration and pattern of use, features used).  Please note that any information you provide while placing an order for any products displayed on our site (e.g., financial details including banking information and credit/debit card information) will be collected, processed and used by a third party seller, who will process, track and complete your order.  This third party may transfer you or your information to a third party payment processing service to facilitate the sale.  We are not responsible for and assume no liability for any information you may provide to these third parties and have no control over the use, processing, or storage of your information if you choose to engage with these third parties.  We recommend that you read the Privacy Policy of any websites you are directed to or discuss any privacy concerns you may have with any third parties with whom you engage.
  • We may ask you for information if/when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you may choose not to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
In addition we also collect:

IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
This site is not intended or designed to attract or be used by children under the age of 18. We do not knowingly collect personal information via this site from visitors in that age group.

3. Where we store your personal information

The personal information that we collect for you is stored on servers that are owned, operated, and maintained by the owner of the platform on which this website presides (“Platform Owner”).  The Platform Owner is responsible for the collection, storage and security of any personal information that you transfer to us through the website.  The Platform Owner provides access to us so that we may use your data in accordance with this Privacy Policy.  We are not responsible nor assume any liability for the storage or security of your data and the transmission of your data for the purposes of storage and security.  In furtherance of storing and securing your data, The Platform Owner may transfer, process and store your data at a destination outside the country of your residence or any country in which the Platform Owner, their contractors or agents may maintain facilities.   Platform Owner may also provide access to your data or transfer your data to selected third parties in order to help facilitate purchases that you initiate with any of these third party seller/s or payment processing service in conjunction with products displayed on our site.  We are not responsible, assume no liability for, and have no control over the transfer, processing, use, and storage of your data for the purpose of initiating, supporting, completing, or processing any payment or sale of goods.  We recommend contacting the Platform Owner and any selected third party you engage with for the processing of any payments and the sale of any goods to learn more about their procedures and Privacy Policies.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

4. What do we do with the information we gather?

We require this information to understand your needs and provide you with better service. We will not be able to provide an effective service without obtaining your personal information. For example we use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To contact you for technical issues and other security announcements.
  • To send promotional mailings from us or any of our channel partners.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have not opted out from receiving such information.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • For research and analytical purposes, aggregation, use of anonymized data and Traffic Data (for example to undertake comparison analysis as to the effectiveness of our services).
We may make chat rooms, forums, message boards, and news groups available to you through our site. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your personal information.
In addition we may make full use of all information acquired through this site that is not in personally identifiable form.

5. Who may you share my information with?

We may share your personal information with our contractor who is responsible for fulfilling, processing, completing and servicing all orders for products shown on our website. Your personal information will be used by the contractor to confirm your order, process your order, deliver ordered products to your registered location, and provide customer support for your order. By accepting this privacy policy, you permit us to share your personal information with the contractor for the said purpose.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to other third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Smith & Nephew or Smith & Nephew India or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Smith & Nephew, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Where we outsource certain services to our service providers who support our business, including without limitation webhosting and IT support services, in which case we will require such third parties to treat your personal information in accordance with this privacy notice.
  • Disclose information about you as required by law, to enforce this Agreement and to preserve our rights.

6. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have adopted reasonable security practices and procedures. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. For example:
  • We limit employee access to client information to those who have a business reason to know this information.
  • We maintain policies and procedures covering the physical security of workplaces and records.
  • We use technological means (such as backup files, virus detection software, encryption, firewalls, and Secured Socket Layer technology) to protect against unauthorised access or alterations to customer data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. By registering with our website, you agree to our standards of security practices and procedures for protection of your personal data.

7. How long will you hold my information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner. Where you request that you receive no further marketing communications from us, Smith & Nephew may retain your details on a "suppression list" to ensure that no marketing communications are sent.

8. What about links from your website?

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, as well as independent third party websites and services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. What marketing information might I receive from you?

We want to communicate with you only if you want to hear from us. We would like to send you offers and promotions which we believe will be of interest to you by email, by phone and/or by post.
If you prefer not to receive promotional information from us, you may opt out of receiving our promotional communications by following the instructions below.
To opt out, please let us know by an email addressed to [email protected] or by writing to us at Smith & Nephew Healthcare Pvt Limited, 501B-509B, Dynasty Business Park, Andheri Kurla Road, Andheri (East), Mumbai – 400059, India. Please be sure to include your full name and the email address in the same format you used when you registered with us. If you ask us to remove your name and address from our promotional lists, we may maintain your contact details in our “do not contact” list to ensure that we can honour your request. Note that it may take up to 4 weeks to process your opt out request during which time you may continue to receive communications from us.

10. How can I obtain the personal data you have about me, and can I correct it?

You may request details of all personal information which we hold about you. A small fee may be payable.
We want to make sure that the information we hold is accurate and up-to-date. You may ask us to correct or remove information that you think is inaccurate for which no fee is applicable.
To receive more details about the personal information we hold about you or if you believe that information we hold about you is not correct please contact us at [email protected]

11. How do we update this privacy policy?

Any changes we may make to our privacy policy in the future will be posted on this page.

12. Who can I contact if I have queries about this privacy notice?

Please contact the business team responsible for our site using the contact information on the site or in section 9 and 10 above.

Last Updated: May 2016